SHIPPING & RETURNS

Shipping & Returns

Shipping Policy:

Most of the items we sell are in stock and ship within 5 business day. However, some jewelry is made to order, requires sizing, engraving or assembly time before shipment.

Handling Times:

  • 1  Week: All Products Needing Engraving, Custom Birthstones and Special Orders
  • 2 Weeks: Sterling Silver/Vermeil Masonic, Police and Military Rings
  • 3 Weeks: Custom Engagement Rings, Gold Masonic, Police and Military Rings

Return Policy:

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.

  • Engraved items
  • Customized badges
  • Special order jewelry 

Custom Masonic and Military ring can be returned unless they have been engraved. We cannot issue a refund if engraved. 


We will process your refund within 48hr to 72hr once the item has been received. Most banks take an addition 5 to 10 business days to complete our refund request. Your order and return authorization numbers (RA#) are the same.


If you need to return an item, please Contact Us with your order number and details about the product and we will provide a free pre-paid return shipping label. Used items are not returnable.


Refunds  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Sale items  

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges 

We offer free exchanges for all equal value items. Larger chains and ring sizes may cost extra. Send us an email at info@usjewels.com with details.