Men's Heavy Solid 10K or 14K Gold Custom Family Crest Pendant
SHIPPING & RETURNS
Shipping & Returns
Most of the items we sell are in stock and ship within 1 business day. However, some jewelry is made to order, requires sizing, engraving or assembly time before shipment.
- 1 Week: All Products Needing Engraving, Custom Birthstones and Special Orders
- 2 Weeks: Some Sterling Silver & Gold Masonic, Police and Military Rings
- 3 Weeks: Custom Engagement Rings, Custom Designed Items
Handling time is listed in two location on each product page, directly above the "Add to Cart" button and the last bullet point in the description.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Engraved items
- Customized badges
- Special order jewelry
Custom Masonic and Military ring can be returned unless they have been engraved. We cannot issue a refund if engraved.
We will process your refund within 48hr to 72hr once the item has been received. Most banks take an addition 5 to 10 business days to complete our refund request. Your order and return authorization numbers (RA#) are the same.
If you need to return an item, please Contact Us with your order number and details about the product and we will provide a free pre-paid return shipping label. Used items are not returnable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We offer free exchanges for all equal value items. Larger chains and ring sizes may cost extra. Send us an email at firstname.lastname@example.org with details.
Come try our new customizable family crest in 10k or 14k yellow and/or white gold pendant. The crest design has 6 customizable parts, the outer crest, the shield type, the name, the shield graphics, the cultural symbol & accented bail. The example shown in the picture gallery has the following:
Outer Crest: Trinity
Shield Type: Shield 2
Shield Graphics: Loin & Hands
Cultural Symbol: Clover
Accented Bail: Trinity Knot
Each chest design element part can be selected from the options provided or you can upload your own design by selecting the block labeled "custom".
- Metal: Yellow or White Gold
- Purity: 10K or 14K
- Length: 25mm, 33mm or 50mm
- Width: 25mm, 33mm or 50mm
- Weight: Depends on Design
- Bail: Accented
- Choice of chains: Yes
- Customer satisfaction: 100%
- Handling Time: 3 Week